Better customer experiences

We're a human-centred design consultancy helping teams connect deeply with their digital audience.

customer experience

Great businesses are built on great experiences.
We make those experiences happen.

Experience strategy

New challenges require new approaches. We help you clarify the big picture, focus, empathise and make smarter decisions.

User research

We know that research and immersion into your customer’s world leads to strategic insights for your products and services.

Digital product design

We put our learnings into practice by helping you plan and design customer experiences across your digital impression points.

Conversion optimisation

That mystical thing that pumps conversion out of any website. We know it well, we've found it, cleaned it, fed it and we are ready to share it.

Training & education

Enhance your team's skills with our tailored training based on twenty years of doing, thinking, and sharing about digital products.


To uncover disruptive opportunities, we capture clues by observing customers behaviours. These clues become insights and opportunities.

Insight-driven design

We combine the aesthetics of good design with the power of user research and usability testing to create compelling brands, products and services that help you succeed.

Read about our approach
UX research insights

Our process for delivering value

  • 1

    We're passionate about understanding people, how they work and what they need to make their lives simpler. We help you understand the pain points and opportunities in context of the business outcomes, conceptualise the ideas and making them real.

  • 2

    We design for experience as a wholistic system. Our team of researchers, service designers, interaction designers and visual designers provides the full package. We help simplify complex business processes, drive business outcomes and engage users.

  • 3

    We evaluate products based on usability heuristics and task based testing with real users. We help you implement hypothesis-driven development, testing assumptions and evolving concepts with users to ensure we build the right thing for the users and the business.

human-centred design process

What our clients are saying

Penguin Books Australia
Virgin Blue
Australian Open
Parks Victoria
Victorian Dept of Education & Training
University of Melbourne
Magistrates Court of Victoria
nbn Co
Pearson Australia
Uniting Church in Australia
United Energy
Lantern Books
Decor & Design
Archie Roach
Australians For Womens' Health

We're proud of our track record

What makes us different?

Experia Digital is unique - we know it, we’re proud of it and we work hard to ensure it stays true. Our seven core values are at the heart of everything we do. Here's what makes us tick.

A remarkable experience for our clients

We believe that by far the best way to build a great business is to provide a remarkable experience to our clients. After all, a client who simply loves to work with us will be part of a long-term relationship. We strive to go above and beyond what's expected of us in every facet of our business. And we actively seek and act on feedback to continually improve the experience we provide.

Our clients are our partners

We believe that relationships are more important than individual projects. We view each of our clients as a valued and long-term partner, and seek every opportunity to empower and connect them. To make this a reality we only work with a small number of clients whose work we truly believe in and whose passions are aligned with our own.

We continually challenge ourselves to improve and grow

In a fast paced industry we are committed to learning and staying up to date with emerging strategies, tactics and tools. We regularly ask our clients, our team and our partners for feedback and listen carefully to what is said.

We look for ways to make the world a better place

The team at Experia are united in our desire to be socially and environmentally responsible and to actively seek opportunities, large and small, to make the world a better place.

We deliver measurable results

At the heart of our business is the sense of accomplishment that we feel when we make a genuine difference to our client's businesses. Whether a project is small or large, the objective of delivering measurable results serves as the compass that informs all of our choices. It also challenges us to stay lean and flexible enough to help our clients take advantage of new market opportunities and stay ahead of the competition.

We are open and honest. Always.

Strong, positive relationships that are open and honest are a large part of what makes Experia different from many other web agencies. We work hard to clear the way for great communication with our clients, our team and our partners. We strive to communicate with honesty and sincerity and to communicate often.

We are a rock

As it turns out, what really matters to our clients is to know that we are a solid and reliable source of support when they need it. We love to be innovative, playful and enabling partners, but when it comes to the crunch we are the rock our clients need.